Return & Refund Policy

Thank you for choosing EduHub. We want you to be satisfied with your purchase and have a positive learning experience.

Because our products are digital courses and educational materials delivered electronically, our return and refund policy differs from that of physical products.

1. Digital Products

All courses, e-books, guides, templates, and other digital products sold through EduHub are delivered electronically after purchase.

Because digital products can be accessed immediately, we generally do not accept returns once a customer has received access to or downloaded the purchased product.

2. Refunds

Refund requests may be considered in the following circumstances:

• You were charged more than once for the same product due to a technical or payment error.

• You purchased the same course or digital product more than once.

• You were charged for a product but did not receive access because of a technical issue on our side.

• The product received is materially different from the product that was advertised.

• A technical problem prevents you from accessing the purchased product and we are unable to resolve the issue within a reasonable period.

Refund requests based solely on a change of mind, failure to use the course, or deciding that the course is not suitable after accessing the digital content may not be eligible for a refund.

3. Refund Request Period

Refund requests should be submitted within 7 days of purchase.

To request a refund, please contact us with:

• Your full name

• The email address used to make the purchase

• Your order or transaction number

• The name of the product purchased

• A brief explanation of the reason for your refund request

We may request additional information where necessary to investigate the request.

4. Duplicate Payments

If you accidentally purchase the same product more than once, please contact us as soon as possible.

After verifying the duplicate transaction, we may refund the duplicate purchase to the original payment method.

5. Technical Problems

If you experience difficulty accessing a course or digital product, please contact us before requesting a refund. We will make reasonable efforts to troubleshoot the issue and restore your access.

Where the problem is caused by EduHub and cannot reasonably be resolved, a refund may be issued.

6. Approved Refunds

If your refund request is approved, the refund will generally be processed to the original payment method used for the transaction.

The time it takes for the refunded amount to appear in your account may depend on your bank, card provider, or payment service provider.

7. Chargebacks

We encourage customers to contact EduHub before initiating a payment dispute or chargeback.

If you believe you have been incorrectly charged or have an issue with your purchase, please give us an opportunity to investigate and resolve the matter.

8. Changes to This Policy

EduHub reserves the right to update or change this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

If you have any questions about this Return and Refund Policy or would like to request a refund, please contact EduHub through the contact details provided on our website.

EduHub
AI Courses & Digital Learning
Email: info@edu-hub.co.za